Welcome to Agenti ~ Computer Based Training

Agenti is dedicated to creating and supporting positive change. Agenti designs and delivers accredited programmes for executives, managers, supervisors, agents and students.

Agenti provides tools and processes to measure customer contact performance and highlight service delivery and management performance issues. Agenti is dedicated to creating change in performance by improving the skills, flexibility, confidence and professionalism of the workforce.

Agenti skills programmes are configured to national standards e.g. e-skills framework for contact centres, occupational and professional standards and further and higher education awards up to and including Master degree.