About us

Agenti was established in 2003, after two years of extensive research, to design and configure a complete curriculum of skills for the contact centre industry.
These skills cover all aspects of contact centre work from induction to supervisor, manager and executive.

Many of our programmes benefit from government funding initiatives that can significantly reduce the costs of the programme.

Agenti can be delivered in:

Operational call centres - to radically improve performance and to create a professional skills framework that will enhance an individuals career and enable them to progress in this industry.

Universities and FE colleges - to attract or retain contact centre workers in nationally accredited qualifications from vocational level 2

Agenti development programmes are primarily delivered through Distance learning programmes supported with workbooks and qualified assessors/ tutors. The assessor/tutors can work with employees at their place of work or provide support remotely depending on needs and circumstances.