Products - Development Programmes

Agenti development programmes are designed to lead to qualifications accredited by national or international awarding bodies. Programmes include:

• Contact centre skills for contact centre staff
• Work based action learning for managers and leaders
• E-learning resource programme (Click here for a demo)
• Contact Centre Financial Services Skills (CeMAP and Financial Planning Certificate)

Contact centre skills:

Agenti (2) - Induction to Supervisor, occupational skill level 2 (self paced, delivery normally over 3-5 months). This is a distance learning programme with tutor/workbook support, covering:

• Customer service
• Sales
• Technology
• Personal Development
• Health and Safety
• Legislation
• Communication Skills

Work based action learning for managers and leaders - Supervisor to Executive from level 3 to Master degree, using Work based action learning. This innovative approach enables the learner to define their own learning programme AND receive full accreditation up to Masters degree level.

Contact Centre Financial Services Skills:

• CeMAP Crammer - Full CeMAP e-learning training programme, to improve pass rates and reduce speed of delivery, cross papers 1, 2 & 3. Includes matriculation and old examination questions. Results reviewable by individual and team.
• Financial Planning Certificate Crammer - Levels 1, 2 & 3 to improve pass rates, includes matriculation and examination questions. Results reviewable by individual or team.

E-learning Resource for Call Centres:

• Enhance your programme using e-learning modules to provide added learner interest

Click here for a demo