Products - Pulse
(Highlighting Perfomance Issues & Development Needs)

Pulse is an innovative tool that puts you in control of your organisation by providing you with live information on how the organisation is currently performing in areas such as customer service delivery, compliance and sales efficiency.

Pulse is a web-based service, which means that vital on-line information about service and customer satisfaction levels is available 24 hours a day, 7 days a week direct to the manager's desktop.

Pulse provides real time feedback meaning that decision makers are able to positively respond to up to the second service and customer satisfaction issues and opportunities.

Pulse for Local Authorities
Pulse for Financial Services

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Agenti was established in 2003, after two years of extensive research, to design and configure a complete curriculum of skills for the contact centre industry.
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Curriculum design and development is led by our development team. The team are drawn from a range of skills and experiences in the contact centre and customer services industries, academia and professional training.

Agenti products either provide learning programmes leading to qualifications fully accredited by national and international awarding bodies or highlight performance issues and development needs

If you would like to know further details about any aspect of Agenti, then please feel free to contact us

Telephone: 01823 284070
Email: click here
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